E-Mail and Chat Support to Experts

For every business, be it small or big, customer support plays a vital role in the success. Happy customers spread a good word about your products and company, encouraging more people to buy from you. However, having an in-house email & chat support is a costly affair as you will have to hire a full- time resource. Also, you will have to buy office equipment to start email & chat support operation. A smart way to offer efficient email & chat support is to hire a virtual assistant for the same

 

Here is a list of tasks our virtual email & chat support assistants can complete:

  • Replying queries within stipulated timeline
  • Updating knowledge base for new, possible, queries
  • Resolving escalated cases
  • Forwarding queries to the right department for resolution
  • Offering customer support for your eCommerce store
  • Registration of new customers
  • Recording complaints
  • Responding to inbound emails
  • Web chat and web call-back
  • Complaint analysis